Privacy Policy — Angela Safety App

1. Privacy policy

(a) Angela Safety Pty Ltd (ACN 657919483) (“Angela Safety”, “we” and “us”) at all times seeks to comply with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) (“Privacy Act”).

(b) The APPs regulate how personal information must be handled under Australian law.

(c) Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

(d) This Privacy Policy sets out our approach to handling personal information when you visit our website (“Website”) or use the Angela Safety phone app (“App”).

(e) This Privacy Policy also explains how we process personal data about people in the European Union (EU), as required under the General Data Protection Regulation (“GDPR”). Under the GDPR, personal data is any piece of information that relates to an identifiable person.

(f) For the purposes of this Privacy Policy, the term ‘personal information’ will be used to refer to ‘personal information’ under the Privacy Act, and also ‘personal data’ under the GDPR.

2. Collection of personal information

(a) Angela Safety will, from time to time, receive and store personal information you enter onto our Website or App, provide to us directly or give to us in other forms.

(b) If you nominate to share your location during installation of the App, the App will use your location for various purposes necessary to provide and enhance the App’s services. This includes, but is not limited to, determining nearby venues (using Google Maps) for check-in, personalising content, and improving user experience.

(c) You may provide basic information such as your name, phone number, address and email address to enable us to send information and provide updates. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

(d) Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

(a) Angela Safety collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our Website, use the App and when we provide our services to you.

(b) We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

(c) We may collect information about you that is publicly available (for example from public registers or social media) or made available by third parties. For instance, we do this where:

(i) we need information from third parties about an application you make through us;

(ii) we need information for fraud prevention purposes;

(iii) you have consented to third parties sharing it with us;

(iv) at your request, we exchange information with your legal or financial advisers or other representatives.

(d) If you nominate to share your location during installation of the App, the App will use your location for various purposes necessary to provide and enhance the App’s services. This includes, but is not limited to, determining nearby venues (using Google Maps) for check-in, personalising content, and improving user experience.

(e) When you press the “Send for Assistance” button, the App will send a message to the venue. That message will contain personal information including your profile picture, name and all alert info including your location within the venue.

4. Use of your personal information

(a) Angela Safety may use personal information collected from you to:

(i) to provide the service or product you have requested;

(ii) to answer your requests and complaints;

(iii) to identify opportunities to improve our service to you;

(iv) to prevent, detect or investigate any fraud or crime, or any suspected fraud or crime;

(v) to comply with law, regulation or codes binding us; and

(vi) for any purpose for which you have given your consent.

(c) When you press the “Send for Assistance” button, the App will send a message to the venue. That message will contain personal information including your profile picture, name and all alert info including your location within the venue.

(d) The Website and/or App may make third party social media features available to its users. We cannot ensure the security of any information you choose to make public in a social media feature. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.

(e) Angela Safety may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

5. Disclosure of your personal information

(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Privacy Policy.

(b) We may disclose your personal information to third-party service providers who help us run the App, some of whom are located outside Australia. Our third-party service providers are bound by contract to only use your personal information on our behalf, under our instructions.

(c) We may disclose your personal information to third-party service providers who help us run the App, some of whom are located outside Australia. Our third-party service providers are bound by contract to only use your personal information on our behalf, under our instructions. These third-parties service providers include:

(i) Google LLC., for the purposes of determining your location using Google Maps and Google Firestore;

(ii) website hosting, storage, networking and related providers;

(iii) payment and banking providers; and

(iv) security providers.

(d) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

(e) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Angela Safety, its Website, App and customers or third parties.

(f) Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

(g) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Privacy Policy regarding handling your personal information.

6. Your rights under the GDPR

(a) If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Angela Safety complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.

(b) Except as otherwise provided in the GDPR, you have the following rights:

(i) to be informed how your personal information is being used;

(ii) access your personal information (we will provide you with a free copy of it);

(iii) to correct your personal information if it is inaccurate or incomplete;

(iv) to delete your personal information (also known as "the right to be forgotten");

(v) to restrict processing of your personal information;

(vi) to retain and reuse your personal information for your own purposes;

(vii) to object to your personal information being used; and

(viii) to object against automated decision making and profiling.

(d) We may ask you to verify your identity before acting on any of your requests.

7. Hosting and International Data Transfers

(a) The hosting facilities for our Website and App are situated in Australia and the United States.

(b) Your personal information may be transferred to Google LLC in the United States. We use Google LLC to provide hosting services for the App.

8. Security of your personal information

(a) Angela Safety is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

(b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

9. Access to your personal information

(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act and (to the extent applicable) the GDPR. A small administrative fee may be payable for the provision of information.

(b) If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at privacy@angelasafety.com.

(c) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

10. Use of Cookies

10.1 What are cookies?

(a) Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when our Website is loaded on your browser.

(b) Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, the Website’s domain name, and some digits and numbers.

10.2 What do we use cookies for?

(a) We may use cookies to:

(i) support the functioning of our Website (including a secure service for online transactions);

(ii) enhance your experience on our Website by remembering your preferences;

(iii) track how users use our site and interact with our Website (including our advertisements on third party websites);

(iv) understand how our Website is functioning and inform improvements to our Website and services; and

(v) gather data that helps us deliver advertising content relevant to your interests.

10.3 What types of cookies and similar technologies do we use?

(a) There are several different types of cookies that may be used within the Website:

(i) Service critical cookies, which are essential in order for you to visit and use our Website;

(ii) Session cookies, which are deleted after each visit;

(iii) Persistent cookies, which are valid across your uses of the Website;

(iv) Email cookies, which are set on your computer by an email from us; and

(v) Third Party cookies, which are used by our trusted partners.

(b) We also use analytics tools on our Website to generate detailed statistics about traffic, the source of that traffic and how you interact with advertisements on our Website and third-party websites.

(c) We sometimes allow our trusted partners to use cookies or similar technologies on our Website for the purpose of analytics and targeted online advertising. Our trusted partners use cookies to collect data and allow them to recognize your computer or device when you visit our Website. The data they collect is kept separate from the personal information about you that we collect. We do not access or control our trusted partner’s cookies. It is our trusted partner’s privacy and cookie policies that apply to their use of these cookies and technologies.

10.4 How do you disable cookies?

(a) If you want to disable cookies that are set by our Website, you can do so through your browser settings. Further details on how to disable cookies can be found at www.internetcookies.org.

(b) Because cookies are used throughout our Website, disabling them may prevent you from using certain parts of the Website.

11. Third party websites

(a) Our Website may from time to time have links to other applications or websites not owned or controlled by us. These links are meant for your convenience only.

(b) Links to third party applications and websites do not constitute sponsorship or endorsement or approval of these third parties.

(c) Please be aware that Angela Safety is not responsible for the privacy practises of other applications or websites. We encourage our users to be aware that, when they leave our Website, they should read the privacy statements of each and every application or website that collects personal identifiable information.

12. Changes to Privacy Policy

(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Privacy Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our Website. Please check back from time to time to review our Privacy Policy.

13. How to contact us

(a) If you have any questions about this Privacy Policy, a complaint about the way we handle your personal information, or you would like to exercise one of your rights, please do not hesitate to contact us.

Email us at: privacy@angelasafety.com

Or write to us at: 81-83 Campbell St, Surry Hills, NSW, 2010

We are committed to resolving your complaint and doing the right thing by our customers. Most complaints are resolved quickly, and you should hear from us within ten business days.

(b) If you still feel your issue has not been resolved to your satisfaction, then you can raise your concern with the Office of the Australian Information Commissioner:

Online: www.oaic.gov.au/privacy

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Fax: +61 2 9284 9666

Mail: GPO Box 5218 Sydney NSW 2001